Our Office

Office Policies

How are appointments Scheduled
Do I Stay with my Child During the visit
What about Finances
Our Policy Regarding Dental Insurance

Treatment Options

Preventative Care
X-Rays
Sealants
Fluoride
Preventative Orthodontics
Nitrous Oxide
Cosmetic
Sedation
Special Needs
Emergencies and After Hours
Questions and Concerns

How are Appointments Scheduled?

The office attempts to schedule appointments at your convenience and when time is available. Preschool children should be seen in the morning because they are fresher and we can work more slowly with them for their comfort. School children with a lot of work to be done should be seen in the morning for the same reason. Dental appointments are an excused absence. Missing school can be kept to a minimum when regular dental care is continued.

Since appointed times are reserved exclusively for each patient we ask that you please notify our office 24 hours in advance of your scheduled appointment time if you are unable to keep your appointment. Another patient, who needs our care, could be scheduled if we have sufficient time to notify them. We realize that unexpected things can happen, but we ask for your assistance in this regard.

Do I Stay with My Child During the Visit?

A unique quality of our office is that we encourage parents to accompany their children throughout their dental appointment. Our open floor plan and calming atmosphere, combined with the presence of a parent helps to promote a positive experience for all.
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What About Finances?

Payment for professional services is due at the time dental treatment is provided. Every effort will be made to provide a treatment plan which fits your timetable and budget, and gives your child the best possible care. We accept cash, personal checks, debit cards, care credit and most major credit cards.

Our Office Policy Regarding Dental Insurance

If we have received all of your insurance information on the day of the appointment, we will be happy to file your claim for you. You must be familiar with your insurance benefits, as we will collect from you the estimated amount insurance is not expected to pay. By law your insurance company is required to pay each claim within 30 days of receipt. We file all insurance electronically, so your insurance company will receive each claim within days of the treatment. You are responsible for any balance on your account after 30 days, whether insurance has paid or not.  We will be glad to send a refund to you if your insurance pays us.

PLEASE UNDERSTAND that we file dental insurance as a courtesy to our patients. We do not have a contract with your insurance company, only you do. We are not responsible for how your insurance company handles its claims or for what benefits they pay on a claim. We can only assist you in estimating your portion of the cost of treatment. We at no time guarantee what your insurance will or will not do with each claim. We also can not be responsible for any errors in filing your insurance. Once again, we file claims as a courtesy to you.

Fact 1 – NO INSURANCE PAYS 100% OF ALL PROCEDURES

Dental insurance is meant to be an aid in receiving dental care. Many patients think that their insurance pays 90%-100% of all dental fees. This is not true! Most plans only pay between 50%-80% of the average total fee. Some pay more, some pay less. The percentage paid is usually determined by how much you or your employer has paid for coverage, or the type of contract your employer has set up with the insurance company.

Fact 2 – BENEFITS ARE NOT DETERMINED BY OUR OFFICE

You may have noticed that sometimes your dental insurer reimburses you or the dentist at a lower rate than the dentist’s actual fee. Frequently, insurance companies state that the reimbursement was reduced because your dentist’s fee has exceeded the usual, customary, or reasonable fee (“UCR”) used by the company. A statement such as this gives the impression that any fee greater than the amount paid by the insurance company is unreasonable, or well above what most dentists in the area charge for a certain service. This can be very misleading and simply is not accurate.

Insurance companies set their own schedules, and each company uses a different set of fees they consider allowable. These allowable fees may vary widely, because each company collects fee information from claims it processes. The insurance company then takes this data and arbitrarily chooses a level they call the “allowable” UCR Fee. Frequently, this data can be three to five years old and these “allowable” fees are set by the insurance company so they can make a net 20%-30% profit.

Unfortunately, insurance companies imply that your dentist is “overcharging,” rather than say that they are “underpaying”, or that their benefits are low. In general, the less expensive insurance policy will use a lower usual, customary, or reasonable (UCR) figure.

Fact 3 – DEDUCTIBLES & CO-PAYMENTS MUST BE CONSIDERED

When estimating dental benefits, deductibles and percentages must be considered. To illustrate, let’s say the fee for service is $150.00. Assuming that the insurance company allows $150.00 as its usual and customary (UCR) fee, we can figure out what benefits will be paid. First a deductible (paid by you), on average $50, is subtracted, leaving $100.00. The plan then pays 80% for this particular procedure. The insurance company will then pay 80% of $100.00, or $80.00. Out of a $150.00 fee they will pay an estimated $80.00 leaving a remaining portion of $70.00 (to be paid by the patient). Of course, if the UCR is less than $150.00 or your plan pays only at 50% then the insurance benefits will also be significantly less.

MOST IMPORTANTLY, please keep us informed of any insurance changes such as policy name, insurance company address, or a change of employment.

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Treatment Services

Preventative Care

Each cleaning and exam visit starts with oral hygiene instruction. This includes showing patients where they miss when they are brushing at home and how they could improve their oral health. This is a benefit to the patients and their parents as well. We believe it is not helpful to offer dental treatment if our patients do not understand the importance of properly caring for their teeth thereafter.

X-rays

Age appropriate sized films make for a quick and comfortable x-ray experience.
Conveniently offered at our office are panoramic images of the entire mouth. These assess growth and development, extra or missing teeth, and any types of abnormalities that may otherwise be missed. We try to limit the number of x-rays taken, however it is appropriate to fully evaluate and watch for problems at various times. We strive to do this within the comfort level of each parent.

Sealants

Sealants are a protective coating placed in the pits and fissures (grooves) of the permanent molars. These help to prevent bacteria and debris from collecting on the chewing surfaces of molars where the toothbrush cannot reach.
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Fluoride

Fluoride helps to prevent tooth decay by strengthening the enamel and promoting re-mineralization to needed areas. The application has improved through the years and our office offers child friendly options.

Preventative Orthodontics

Our office offers a variety of options to help minimize alignment problems, lessen future orthodontic treatment, and aid the orthodontist in the patient’s future orthodontic care. Some of these options include tooth guidance, habit and expansion appliances, and space maintainers.

Nitrous Oxide

For the children who might be fearful or nervous, we offer nitrous oxide. This “happy air” or “laughing gas” helps relax patients without any harmful side effects. Providing a positive dental experience is always our goal.

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Cosmetic

White composite fillings are available for permanent and primary teeth.  We think that white composite fillings are aesthetically nicest, but we will give you a choice.

Sedation

When there is a need to perform treatment on a child that is unable to cooperate for restorations (fillings). We do not restrain children for dental work. We will try treatment using nitrous oxide before resorting to sedation.  We offer Intravenous (IV) Sedation administered by a specially trained dental anesthesiologist. The sedation and treatment are done in our office.

Special Needs

Our compassionate staff welcomes patients with special needs. Special needs patients can be defined as but not limited to patients with dental anxiety, autism, cleft palate, and other physical or emotional challenges.

Emergencies and After Hours

Please call our office if you have any dental concerns for your child or your child is in pain. Dr. Ripley, Dr. Crutchfield or another pediatric dentist on call will reach you as soon as possible.

Questions and Concerns

Always feel free to ask questions and make requests of our office. If you have concerns, never hesitate to ask to talk to one of the doctors whenever it may help make you feel more comfortable.
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Get In Touch

1473 Live Oak Blvd.
Yuba City, CA 95991

Tel: (530) 751-0599
Fax: (530) 751-0654

Email: frpdgyc@gmail.com

Testimonies

  • Always a pleasant experience when visiting your office! We have been coming here for 11 years and wouldn’t want to go anywhere else. Thank you for the caring service you provide for our children!

    Mrs. Sarabia Demandforce

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  • Wonderful facility, wonderful staff. My kids are very comfortable going to the dentist!

    - Mrs. Welch, Demandforce